ORDER & DELIVERY

An e-mail with an order confirmation will be sent to the e-mail address that was given when completing the order. If you have not received your order confirmation, please check your spam folder. Please note that it can take up to 24 hours before you receive the order confirmation.

If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact by us using the chat button in the lower right corner, so we may investigate this for you.

If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. If you have not received an order confirmation sent via e-mail, please start by checking your spam inbox. Due to high volumes, you may not receive your order confirmation instantly. It may take up to 24 hours before you receive your e-mail.

If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact us using the chat button in the lower right corner, so we may investigate this for you.

We apologize for the inconvenience! If you only received parts of your order, first compare what you received with what is on your order confirmation. 

If you have not received all your products or have received the wrong products, please contact us to let us know what products are missing by clicking the chat button in the lower right corner.

We know you need your products fast! As soon as you have placed the order, we’re on it! Unfortunately, this means we will be unable to make any cancellations as it is already being processed at the warehouse (usually within seconds).

If something went wrong with your order, it is, of course, possible to send your order back to us.

We know you need your products fast. As soon as you have placed the order, we’re on it! Unfortunately, this means we will be unable to make any changes as it is already being processed at the warehouse (usually within seconds).

If something went wrong with your order, it is, of course, possible to send your order back to us.

We know you need your products fast. As soon as you have placed the order, we’re on it! Unfortunately, this means we will be unable to change the delivery address as it is already being processed at the warehouse (usually within seconds).

The order will be delivered to the address you provided. If it is not possible to deliver to the specified address, the order will most likely be sent back to us. Only when we have received the return can we help you with a refund. Note that there is a handling fee of 10€, which will be deducted from the refund if the return is due to an incorrectly stated address.

We offer different delivery options depending on where you live. You can find your shipping alternative when completing your order by entering your address and postcode under the section called "Shipping details".

Austria: Deutsche Post, UPS

Australia: Deutsche Post, UPS

Belgium: Deutsche Post, UPS, Budbee

Canada: Deutsche Post, UPS

Denmark: Instabox, Postnord, Budbee

France: Deutsche Post, UPS

Finland: Postnord, Budbee

Germany: Deutsche Post, DHL

Greece: Deutsche Post, UPS

Hong Kong: Deutsche Post, UPS

Italy: Deutsche Post, UPS

Japan: Postnord

Korea: Postnord

Netherlands: DHL, Budbee

Norway: Bring

Poland: Deutsche Post, UPS

Saudi Arabia: Deutsche Post, UPS

Singapore: Deutsche Post, UPS

Spain: Deutsche Post, UPS

Sweden: Instabox, Postnord, Budbee

Switzerland: UPS

United Kingdom: Deutsche Post, UPS

United States: Deutsche Post

United Arab Emirates: Deutsche Post, UPS

Rest of the world: Deutsche Post, UPS

If you can't find your country above you'll find the delivery options at check out after entering your address and postcode.

As most of our products are sold through e-commerce, we as a company bear a huge responsibility to provide low-carbon delivery solutions.

Hence, we're continuously working to improve last-mile deliveries efficiently. We have partnered up with some of the best service providers in numerous geographic areas that help us improve the operational efficiency of our in-country parcel delivery. Together, we address our sustainability goals by consolidating shipments headed for places nearby and selecting shipping modes that minimize the negative impact on the planet.

In Denmark, Germany, Netherlands, and Sweden, we have partnered with courier services that offer fossil-free delivery solutions and:

• Constantly offset their carbon emissions
• Use electric vehicles or alternative fuel vans for longer-distance in-country deliveries.
• Transport parcels on foot or by e-bike

From the 1st of January 2023, we also offer a climate-compensated delivery method, to the following markets, when the customer is choosing Deutsche Post mail service:

Austria, Australia, Belgium, Canada, Germany, Spain, France, Greece, Hong Kong, Italy, Poland, Saudi Arabia, Singapore, United Arab Emirates.

Yes, we ship worldwide with the exception of the countries below which we, unfortunately, cannot ship to:

• Russia

To find shipping alternatives and estimated delivery time for a specific country, just fill in address and postcode under the section "shipping details" when completing your order.

No, we do not offer this shipping alternative at the moment.

Once your parcel has left our warehouse you will receive an e-mail with shipping information. Depending on the shipping alternative you have selected, the parcel will be delivered to your home address or to your nearest pickup point. Please note that the postal service can choose to deliver the parcel to the nearest pick-up point.

In the confirmation e-mail, you will find all relevant information regarding your parcel and how to track it. If you did not receive a confirmation e-mail within 24 hours after your purchase, please check your junk mail and contact our customer service if you did not receive it.

Please note that delivery times may be longer than usual during campaigns and promotions.

Track your parcel

You can track your order here: IDEAL Tracking

Please note that parcels sent with Deutsche Post need to be registered at the logistic centre in Frankfurt before any further tracking information can be provided, which usually takes 2-3 days. This means that you do not have to worry if no information is showing the first days after your order has been sent.

If it has been more than 14 days since you placed your order and you still have not received it, please contact contact us by using the chat button in the lower right corner.

Our goal is always to have your order delivered as fast as possible.

The estimated delivery date depends on the country and the shipping alternative you choose. To find shipping alternatives and estimated delivery time for a specific country, just fill in the address and postcode under the section "shipping details" when completing your order.

Please note that the estimated delivery time is an estimate and that the time may vary depending on external factors that IDEAL OF SWEDEN and its shipping partner cannot control.

These factors may include but are not limited to, extreme weather conditions, technical faults, customs delays, etc.

Please note that delivery times may be longer than usual during promotions. Packages are normally not transported during weekends and local holidays.

Parcels sent with Deutsche Post DHL need to be registered at the logistic center in Frankfurt before any further tracking information can be provided. This means that you do not have to worry if no information is showing the first days after your order has been sent.

We are sorry to hear we have sent you an item that is different from what you have ordered!

Please start with double-checking your order confirmation to see what you ordered. If you have not received the ordered product please contact us by using the chat button in the lower right corner, and we will do everything we can to correct our mistake.

If you have accidentally ordered the wrong product, you can, of course, change the product by returning it back to us and placing a new one on the desired product!

If you have received a delivery containing a damaged item, we apologize for that!

Please contact us via our form, and we will make sure to help you as fast as we can!

Include the following when contacting us:

A photo of the damaged product.

Your order number or the email address you used when you placed the order.

The parcel usually stays at the post office for 7 days before it gets sent back, for more exact information please reach out to your local post office.

If you do not pick up your package, it will be returned to us. The package is then registered as "not collected" and we will charge you a fee of 10€. The remaining order value is refunded to you in the same way as you paid at the time of purchase.

If you don’t want the package anymore, you need to receive the package and then return it for it to not be registered as a "not collected".

We currently have our warehouses in Sweden and the Netherlands. To guarantee the fastest delivery as possible, we ship your parcel from one of our warehouses nearest to your location.

Items shipped within the EU are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

Non-EU countries may be subject to VAT and customs duties once the package reaches its destination. You will be responsible for payment of such import duties and taxes.

IDEAL OF SWEDEN is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

If you have any further questions regarding VAT and customer duties, please contact your local customs office for more information.